Summary

Island Data develops software solutions that perform real-time analysis of open-ended, unstructured customer feedback to give tangible value to customers' voices. This actionable customer intelligence is the foundation for strategic business decisions that drive sales, retention, customer satisfaction and product quality, and ultimately profitability.

Challenge

The application has a high-end architecture and Version 1 was already developed and in production use. The application includes complex business rules including NLP algorithms. The client wanted to fix a problem in the existing application, including performance issues, while simultaneously developing Version 2. They needed a quick and efficient solution.

Approach

A team of experienced senior engineers and an application architect were deployed on the project. After a short ramp-up period that included in-house training by Island Data's application architect, the team began to fix bugs and add enhancements requested by the customer base. From the first meeting through project completion and beyond, Inforaise set the bar for clear and consistent communication through all phases of the project. The Inforaise and Island Data teams in essence became one, with continuous communication occurring despite the 12-hour time difference.